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Express Energy reviews
| Overall SaveOnEnergy score | 3.5 |
|---|---|
| Customer service | 3.9 |
| Online accessibility | 2.3 |
| Plan options | 4.3 |
SaveOnEnergy has 20 years of experience working with various top-tier providers in deregulated markets. Because there are dozens of providers, hundreds of plans, and constantly changing rates, our reviews are not based on first-hand experience. We encourage customers to do their own research, compare multiple plans, and consider their individual priorities when choosing which provider is the best fit for them.
(Ratings updated 02/28/2024)
- PUC complaint score, if active
- Google reviews score
- Satisfaction guarantee
- Option to cancel and/or change service options
- Years in business
- Online bill pay
- Access to usage trends & alerts
- Order options
- Pricing info & transparency
- Contract lengths
- Renewable plan options
- Serviceability
Express Energy FAQs
Express Energy offers fixed-rate residential energy plans throughout Texas. Customers can also choose to receive 100% green energy.
Express Energy checks your utility payment history when you register for an energy plan, which may result in a required deposit. If you make on-time payments for 12 months, Express Energy will refund the deposit. The company offers a few ways to avoid paying a deposit, but if you don’t qualify, you can look into no-deposit energy plans (such as prepaid ones).
The company charges an ETF of $20 per month remaining on your fixed-rate contract. You won’t need to pay this charge if you move outside Express Energy’s service area.
You can pay via auto-pay, online account, phone at (844) 361-2080, or cash payment locations.