Protect Yourself From Door-to-Door Energy Scams

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What is an energy scam?

Getting scammed is never pleasant, but for some energy customers, it’s an unfortunate reality. An energy scam is when criminals pose as electricity providers or utility representatives to gain your trust and steal your money or identity. It’s important to know how to prevent falling victim to one of these scams. Keep reading to learn how to identify a scam and protect yourself.

How to spot an energy scam

Here are some common energy scam scenarios:

• A salesperson visits your home to sell energy services. They will often promise savings if you sign up immediately.
• Someone claiming to be a representative of your electricity company says they need to see your most recent bill to fix a problem with your account.
• A person dressed in your utility company’s uniform demands you pay a fee to continue your service.
• Someone claiming to work for your utility company comes to your door after a power outage and says you need to pay a fee immediately to restore your electricity service.

Some residents have also reported similar scams involving solar panels. If anyone promises free solar panels in exchange for personal information, a one-time fee, or an unfavorable contract — this is likely a scam. Due to the rise of solar, be wary of these scenarios and avoid misleading contracts that promise no money down.

Protect yourself from energy scams

• Know your information. Protect yourself by knowing the name of your current provider and the electric rate you’re paying.
• Don’t give your personal information to anyone. Scammers will typically ask to see your electricity bill to write down your information and impersonate you. This should be your first hint that you may be encountering a scammer.
• Ask for ID. Many scammers wear uniforms that resemble those of the energy or solar company they claim to represent. However, just because they look the part doesn’t mean they’re the real deal. You have the right to check their ID and call their supposed employer to verify their identity. It’s also a good idea to search their name and company online for extra assurance.
• Be detail-oriented. If someone offers you a better rate with a new plan, evaluate it carefully. Check the plan’s rate and length in the Electricity Facts Label (EFL). Keep in mind that if you cancel your current plan prematurely, you could be subject to an early termination fee (ETF).
• Don’t feel pressured. Scammers are experts in pressuring you to decide on the spot. Remember that you can always call your energy company or visit its website to sign up for a plan later. If a salesperson is trying to convince you to sign a contract, tell them that you need to do your own research.
• Stay informed. Frequently check if scams are happening in your area, and don’t be embarrassed to report an incident. If you fear a scam has occurred, call your provider, contact the local police, and file a complaint with the Federal Trade Commission.

Keep these tips in mind to protect yourself against energy and solar scams. Remember, you always have the right to ask a door-to-door salesperson to leave your property. If you ever doubt a salesperson’s legitimacy, call your energy provider or utility company to confirm their identity.